Shipping policy
Shipping policy
Order processing
Orders are typically processed within 1–3 business days, excluding weekends and holidays. Processing times may be longer during sales, product launches, or other high-volume periods.
You’ll receive a confirmation email after placing your order and another notification when your order ships. Please review your shipping address carefully. Contact us as soon as possible at ThInKAutoTech@gmail.com if it needs to be corrected. We can’t guarantee changes after an order enters processing.
Shipping rates and delivery estimates
Shipping charges and available delivery methods are displayed at checkout. Estimated delivery times begin after the order has been processed and are not guaranteed.
Carrier delays, severe weather, holidays, incorrect addresses, and other circumstances outside our control may affect delivery. ThInK Auto Tech is not responsible for delays caused by the shipping carrier.
Tracking
When tracking is available, the shipping confirmation email will include a tracking number. Tracking information may take up to 48 hours to update after the carrier receives the package.
International shipping
We currently ship to the destinations available at checkout. International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless stated otherwise at checkout, the customer is responsible for these charges.
Lost, damaged, or missing packages
If an order arrives damaged, is missing items, or appears lost, contact us at ThInKAutoTech@gmail.com within 7 days of delivery or the last carrier update. Include your order number, a description of the issue, and photos of the package and products when applicable.
We’ll review the issue and work with you and the carrier toward an appropriate resolution. Packages marked as delivered by the carrier may require a carrier claim or additional investigation.
Automotive product considerations
Customers are responsible for confirming product compatibility before ordering. Vehicle year, make, model, trim, engine, existing modifications, and regional specifications can affect fitment. Contact us before purchasing if you need help confirming compatibility.
Contact
For shipping questions, contact:
ThInK Auto Tech
Email: ThInKAutoTech@gmail.co